Six Techniques to Build Rapport with Customers Virtually

Six Techniques to Build Rapport with Customers Virtually

In this course, Sana Farooq shares six essential techniques to build rapport with customers virtually.

Discover how to personalize your communications, practice empathy, leverage technology for collaboration, and demonstrate your expertise to build trust.

Turning Customer Complaints into Wins

Turning Customer Complaints Into Wins

Does your business struggle with managing customer complaints effectively?

In this course, Sana Farooq shares how to turn customer complaints into opportunities for business growth and customer loyalty.

Discover how to recognize the value of complaints, establish a structured approach for resolution, deliver solutions that exceed expectations, and analyze complaints for growth opportunities.

Howie's First Flight Book Cover

Proud Children’s Book Author

Howie’s First Flight is a true story about my childhood pet cockatiel, born disabled and unable to fly. Reprised through my niece, Maya, it is a tale of learning empathy for the first time and discovering that family might not look the way you expected it to.